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This page can be found on the web at the following url:
https://www.pmf.gov/become-a-pmf/faqs/help/

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An Official Web Site of the United States Government

Become a PMF

Help

NOTE: The content of this webpage is intended for (1) Applicants for the PMF application, (2) Semi-Finalists for the Fellows Structured Interview assessment, and (3) current Finalists/Fellows. Current Finalists/Fellows should scroll to the bottom of this screen.

Help Desk Coverage During the Application

During the application process, Applicants are presented a blue menu bar at the top of the Apply Site screen. To the far right is a link for "Help". Upon clicking that link, Applicants are redirected to this webpage.

For information about the PMF application and assessment process (including eligibility, application timeline, and frequently asked questions), please review the Become a PMF section of this website. For information about the PMF application’s online assessment, please review the “PMF Applicant Handbook” referenced under the Assessment Process webpage. Applicants are strongly encouraged to review all instructions and apply early.

Please read all information below as there is a distinction between TECHNICAL and GENERAL support.

Technical Support for Applicants

For technical support during the PMF application and online assessment process, you may either submit an online Help Desk ticket or call the Help Desk number. Further instructions will be provided once the next PMF application has launched.

Technical Support for Semi-Finalists

Further instructions on how to to obtain technical support for Semi-Finalists participating in the Fellows Structured Interview (FSI) assessment process will be provided once the next PMF application has launched.

General Support

For general inquiries about the PMF Program and the application cycle, please send an email to pmfapplication@opm.gov. Sending an email serves as documentation and staff will be monitoring during normal business hours with limited support after hours and during any weekends and/or holidays. When sending an email, please include your first and last name, send from the email address associated to your applicant user account, and provide details of your inquiry; if possible and applicable, include screen shots.

Please do not contact both the Help Desk and the PMF Program Office for technical issues; follow the instructions above for technical versus general inquiries.

Remember to review the Become a PMF webpages (including Frequently Asked Questions).

All applicants must complete the full application and online assessment process prior to the application announcement closing and can only submit one application. There is no appeal process and we do not provide assessment scores.

Current Finalists/Fellows

For general inquiries about the PMF Program and/or technical support using the PMF TMS (Talent Management System), send an email to pmfapplication@opm.gov. Many of your general questions can be answered by reviewing the website content, Frequently Asked Questions (FAQs), and using the "Search" feature. 

For agency-specific questions or questions on program policies and procedures, please consult your Agency PMF Coordinator.

UPDATED: 03-06-2023