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This page can be found on the web at the following url:
https://www.pmf.gov/become-a-pmf/faqs/application-help/

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An Official Web Site of the United States Government

Become a PMF

Application Help

NOTICE:  The PMF Class of 2023 Application has been extended to Noon (ET), Friday, October 7, 2022, due to the impacts of Hurricane Ian.

NOTE: The content of this webpage is intended for (1) Applicants for the current PMF application, (2) Semi-Finalists for the Fellows Structured Interview assessment, and (3) current Finalists/Fellows. Current Finalists/Fellows should scroll to the bottom of this screen.

Help Desk Coverage During the Application

During the application process, Applicants are presented a blue menu bar at the top of the Apply Site screen. To the far right is a link for "Help". Upon clicking that link, Applicants are redirected to this webpage.

For information about the PMF application and assessment process (including eligibility, application timeline, and frequently asked questions), please review the Become a PMF section of this website. For information about the PMF application’s online assessment, please review the “PMF Applicant Handbook” referenced under the Assessment Process webpage. Applicants are strongly encouraged to review all instructions and apply early.

Please read all information below as there is a distinction between TECHNICAL and GENERAL support.

Technical Support for Applicants

For technical support during the PMF application and online assessment process, you may either submit an online Help Desk ticket or call the number listed below.

You may submit an online Help Desk ticket at https://pmfhelpdesk.golearnportal.org/. We encourage you to submit an online ticket as your request is documented and tracked. Please include any screen shots and as much detail as possible. Tickets are reviewed during the hours listed below.

Upon submission, the system will send you an automated email containing your ticket number, a copy of your submission, a link to monitor the status of your ticket, and the ability to add additional information to your ticket, via the same link, up until the ticket is closed.

If you call, you will be asked to prove your identity as an Applicant to the PMF Program by providing your name, email address, and/or verifiable information associated to your applicant user account. You may call the Help Desk at (202) 792-6360, Monday through Friday, from 8:30am to 6:00pm (Eastern Time). On holidays and weekends, the Help Desk will be available from 8:30am to 4:00pm (Eastern Time). If you need assistance after hours, we suggest you submit an online Help Desk ticket.

Be sure to provide as much information as possible, including your first and last name, email address, and a phone number to reach you if a return call is needed.

Technical problems may include some of the following:

  1. Creation of applicant user accounts (including password, two-factor authentication, and email issues)
  2. Browser/connectivity issues
  3. Issues with uploading your application documents
  4. Issues with the online assessment

If you submit an online ticket, please do not call the Help Desk or send an email to the PMF Program Office pertaining to the same issue. Your online ticket is documented and we will work with you to resolve any issues.

Applicants applying from overseas and having trouble accessing the application should email pmfapplication@opm.gov for further guidance as soon as they encounter any issues.

NOTE:  The above Help Desk is covered by separate staff and is for technical problems only. You may be directed to send an email to pmfapplication@opm.gov for further assistance by the PMF Program Office. Any emails from the Help Desk will come from support@golearnportal.org; you may need to add this email address to your SAFE list in case any email are caught in SPAM.

Technical Support for Semi-Finalists

For technical support for Semi-Finalists participating in the Fellows Structured Interview (FSI) assessment process, please follow the same instructions above.

Technical problems may include some of the following:

  1. Scheduling a structured interview via the PMF TMS (Talent Management System)
  2. Issues with updating/managing your contact information

If you are in need of technical support on the day of your scheduled structured interview, you may call the Help Desk at (202) 792-6360, Monday through Friday, from 8:30am to 6:00pm (Eastern Time). As a reminder, the opportunity to reschedule an interview time will be only in cases of emergency and are extremely limited based on availability. The ability to reschedule an interview is NOT guaranteed. If a Semi-Finalist does not select a structured interview time during the specified timeframe, that individual will be disqualified from further consideration.

General Support

For general inquiries about the PMF Program and the application cycle, please send an email to pmfapplication@opm.gov. Sending an email serves as documentation and staff will be monitoring during normal business hours with limited support after hours and during any weekends and/or holidays. When sending an email, please include your first and last name, send from the email address associated to your applicant user account, and provide details of your inquiry; if possible and applicable, include screen shots.

Please do not contact both the Help Desk and the PMF Program Office for technical issues; follow the instructions above for technical versus general inquiries.

Remember to review the Become a PMF webpages (including Frequently Asked Questions) and the “PMF Applicant Handbook” referenced above.

All applicants must complete the full application and online assessment process prior to the application announcement closing and can only submit one application. There is no appeal process and we do not provide assessment scores.

Current Finalists/Fellows

For general and technical support using the PMF TMS (Talent Management System), send an email to pmfapplication@opm.gov. Many of your general questions can be answered by reviewing the website content, Frequently Asked Questions (FAQs), and using the "Search" feature. 

For agency-specific questions or questions on program policies and procedures, please consult your Agency PMF Coordinator.

UPDATED: 09-29-2022